Eliminating pain points
Innovative solutions through simplification and pragmatic thinking
Welcome to XERA
We are really pleased that you have dropped in to see us here at xera.com.au. We are a small consulting business that specialises in a range of activities that all have one thing in common - we work with our clients to eliminate their pain points.
One of the really interesting observations we have made about so many of our business associates is that they know that they have got pain points that are affecting their organisation's efficiency and effectiveness, creating issues for their customers and/or affecting the way that their staff go about their job. Yet, because they feel that they don't have the resources, experience or time, they don't do anything to resolve them.
At XERA, we are not into creating nebulous five year plans that are never delivered or even reviewed - we are about working with our clients to eliminate pain points now - during the next five days, five weeks or five months. Some of our key areas of focus are presented below.
To help you understand what we do, please take 90 seconds out of your day to view our video.
Hopefully, that's triggered some ideas for your business.
How can we help you??
"We have so much to do in our 'business-as-usual' activities, we are never going to be able to roll out the changes we need to make to our business without plenty of help."
It doesn't matter whether you are changing the world or something a little less ambitious, XERA can help you - from one day to two years and everything in between.
XERA Change Management
"I think that the true measure of project success is how well the changes from the 'as-was' to the 'new way' are handled. Too often the role of a change manager is misunderstood or, worse still, overlooked completely"
Don't worry, we understand the need for strong, flexible and pragmatic change management and so we should - we've been managing change in businesses of all shapes and sizes for over 25 years.
"We are sick of dealing with the 'cookie-cutter recruiters' who seem to be more interested in selling their services than listening to our requirements."
XERA's recruitment model is refreshingly different - we don't deal in huge databases of stale resumes, we negotiate a fixed flat fee for our service up front and ... we listen to you. In our minds, this really is all about you!
Training and Education
"One of the key success factors for our next project is high-quality training for our customers and colleagues. We need some expertise from experienced training and education professionals."
XERA's consultants have been designing and delivering training and education programs since 1989. We think we know what we are doing!
The XERA Pain Point Eliminator
"I understand the value of a five-year vision but right now I don't need longer-term plans. I need to eliminate some "here and now" pain points but I just don't have the time or head space to even think about them".
The XERA Pain Point EliminatorTM is designed to identify, prioritise and eliminate the pain points that are holding you back right now.
"We often have pain points that only need a couple of days of focus to eliminate but who's going to offer a consultant for two or three days?"
Most consulting firms are only interested in the big ticket items - two year projects with plenty of resource demand. But XERA understands that often the most annoying pain points only need a day or two's attention.
Hi, I'm Neil Butler and I'm the Managing Director of XERA.
I established XERA in 2011 because there seemed to be a theme to so many of the conversations I was having with business associates - they had pain points that needed to be eliminated. Welcome to our web site - I hope you can find something here to help you in your business.
XERA operates from its main office in Geelong West, 70 kilometres south west of Melbourne. With easy access to Melbourne and its suburbs, as well as most of south western Victoria, we can meet you at your office or workplace.
Outside of this region, we are very happy to speak with you via phone, email, Skype or any other form of communication you might suggest.